• Annex 4.1 – SWOT Analysis
• Annex 4.2 – Needs and Expectations of Relevant Interested Parties
  • Asset Management
  • Automated Fare Collection Management
  • Business Development Management
  • Communication and Feedback Management
  • Concession Agreement Monitoring
  • Engineering and Maintenance Management
  • Finance Management
  • General Services Management
  • Information Technology and Knowledge Management
  • Internal Audit Process
  • Legal Services Management
  • Medical Services Management
  • Planning
  • Procurement Management
  • Project Management
  • Safety and Security Management
  • Station Operations Management
  • Traffic Operations Management
  • Train Operations Management
  • Human Resources Management
• Annex 4.3 – Process Map
  • Asset Management
  • Automated Fare Collection Management
  • Business Development Management
  • Communication and Feedback Management
  • Concession Agreement Monitoring
  • Engineering and Maintenance Management
  • Finance Management
  • General Services Management
  • Human Resource Management
  • Information Technology and Knowledge Management
  • Internal Audit Process
  • Legal Services Management
  • Medical Services Management
  • Planning and Performance Review
  • Procurement Management
  • Project Management
  • Safety and Security Management
  • Station Operations Management
  • Traffic Operations Management
  • Train Operations Management
• Annex 5.1 – Quality, Health and Safety Policy Statement